FAQ
MY ORDER
- PLACING AN ORDER
Simply add as many items as you wish to you to your shopping cart while browsing our store, once you want to proceed with the order-do so by going to the cart and click “checkout”. Follow the instructions by providing us with delivery information and select payment methods of your choice. We will ship your package within 3-5 business days.
- CAN I CANCEL My ORDER?
Kindly note that as our team works hard to get your order ready to ship as soon as possible, we may not be able to cancel your order upon request. If your order has not been fulfilled, it can be fully refunded. Please contact us at support@amenandink.com with your order number and we can take care of it for you!
Your order cannot be refunded if it has already been fulfilled.
- CAN I REFUSE MY SHIPMENT?
Should you choose to refuse the delivery of your order to avoid duties and taxes or if you change your mind, you will be responsible for the return shipping fee charged to AMEN & INK LLC. This amount depends on your country. If you want to make nay adjustments to your address, please be sure to reach out to us at support@amenandink.com before your order is shipped.
- WHERE CAN I FIND MY ORDER NUMBER?
If your have an AMEN & INK account, simply log in and select “MY ORDER” in the drop-down menu under your name. There, you can find the order number! If you haven’t created an account, no worries! You can create one anytime with the same email address used to place the order.
With every order we send an order confirmation email, which is sent to the same email used to make the purchase. Be sure to check all inboxes as it can make its way to junk/spam folder.
- CAN I UPDATE MY ORDER?
Kindly note that as our team works hard to get your order ready to ship as soon as possible, we may not be able to cancel your order upon request.
If your order has not yet been fulfilled, please contact us at support@amenandink.com with you order number and details on the change.
Your order cannot be updated if it has already been fulfilled.
- WHAT IS MY ORDER STATUS?
Once you place your order, you will receive an order confirmation with 15 Minutes. After your order has shipped, you will receive a shipping confirmation email. Your order can take 3-5 business days to be fulfilled. A friendly reminder that business days do not count as holidays and or weekends. All packages are shipped through United States Postal Services (USPS) or Unites Parcel Services (UPS).
If you did not receive an order confirmation after placing an order, contact support us at support@amenandink.com to verify your email address.
- HOW CAN I TRACK MY ORDER?
Already have an account?
First, log into your AMEN & INK account at any time and select “MY ORDER” to review your order status. Once your order is packaged and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.
Keep in mind that orders shipped with standard untracked shipping will not have a tracking number and will have a 9-12 business-day transit time.
Don’t have an account?
No worries! You can use the same email address that you placed your order with to create an account, and it will appear under “MY ORDER”.
Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. If the order is packaged on the weekend, it will be updated on the next available business day!
SHIPPING
- How much is shipping?
Shipping cost:
- You should see a banner at the top which lets you know how much you need to spend to qualify for free shipping.
- Orders over $100USD will qualify for free shipping in north American. Orders over $175CAD will qualify for free shipping.
- Shipping will range depending on your quantity of items and address.
- Shipping prices will be displayed at checkout, just enter your address to check!
- WHERE DO YOU SHIP?
Shipping destinations:
- We ship U.S AND CANADA
- Shipping time might vary depending on location, shipment method and other factors.
- Shipping options and price vary, enter your address and your shipping rates will be shown at checkout.
- HOW IS MY PACKAGE SHIPPED?
Amen & Ink LLC. Ships through standard letter mail with United States Postal Service or United Parcel Service. This can take anywhere from 7-21 days (excluding weekends and holidays). Expedited and priority shipping options are available at checkout.
Our delivery times are only Estimated and Not guaranteed. They will always be estimated in business days (excluding weekends and holidays). Once the packages arrive in the hands of our shipping providers, arrival times are out of our control and in the hands of the shipping service that has been selected.
Neither AMEN & Ink LLC. And USPS or UPS are responsible for lost packages if your shipping address is entered incorrectly.
AMEN & INK LLC is not responsible for lost or stolen packages.
- DUTIES AND TAXES
- Canada
Duties and taxes applied at check out according to the state/province of the shipping address.
- United States
Taxes are applied at check out according to the state of the shipping address.
Foreign Transaction Fees
AMEN & INK LLC does not charge additional fees other than the total amount owed for the order. Other fees applied by your bank or customs are not under the control of AMEN & INK. We are based in USA, and our home currency will show up on the final receipt.
International taxes might be applied depending on your country's taxes policy.
Customs duty is calculated as a percentage of the customs value of the goods: The percentage or rate varies depending on the type of goods.
You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.
The customs value is made up of:
- the price paid for the goods
- the insurance cost
- the shipping cost
2025 AMEN &INK| Exton, Pa | United States of America